US Bank deploys smart assistant to boost digital banking

“U.S. Bank has launched a service called the U.S. Bank Smart Assistant, marking the latest financial institution to incorporate AI-based voice commands into its mobile banking app.
“Our Smart Assistant has been under development for 18 months — with the goal of continuing pushing our customer experience forward so our customers can bank where and how they want.”
“For those staying home due to the pandemic, the Smart Assistant will be able to help take care of common tasks without going to the bank.”
Digital has become increasingly important at U.S. Bank, accounting for 75% of service transactions and 46% of loan sales.”