- “Customer service can make or break your brand. Around 74% of people are likely to switch brands if they find the purchasing process too complicated.
- Not to mention after one negative experience, 51% of customers will never do business with that company again.
- As a group, Millennials are willing to spend the most (21% additional!) for excellent customer care.
- Simultaneously, when it comes to live chat consumers are far more demanding because they expect faster response times than email — the average wait time for chat is 45 seconds.
- Another alternative is to invest in chatbots. With advanced AI, you can manage your eCommerce customer service with a small team while allowing your chatbot to resolve the commonly asked questions and issues customers may have on your site.”