“’Given that consumers are expecting more from their digital experiences, fintech startups are just not disrupting the space, but also empowering consumers,’ he said, adding that they are leveraging artificial intelligence (AI) and machine learning (ML) to improve their bottom lines. Ashish Anantharaman, CTO, Zest Money. Ashish carried out a deep-dive into the operations of…
Month: September 2020
How Adobe is using an AI chatbot to support its 22,000 remote workers
“Since the initiative went live on April 14, the automated system has responded to more than 3,000 queries With the help of a deep learning and NLP based routing mechanism, 38% of email tickets are now automatically routed to the correct support queue within six minutes. This AI enhancements has reduced the average time required…
Artificial intelligence keeps HSBC ATMs stocked with cash
“HSBC is replacing more manual processes, with artificial intelligence (AI) being used to automate when ATMs need to be refilled. The iCash AI technology has reduced ATM refills, which are done by third parties, by 15% – saving $1m. To calculate how much money is needed and where, iCash uses live ATM data and predictive…
Optimizing ecommerce & mobile for in-the-moment holiday shopping experiences
“In fact, according to new data released from the Adobe Digital Index US ecommerce sales in July rose 55% year-over-year (YoY) reaching a record $66.3 billion. According to Software Advice 73% of consumers who are shopping online more since the pandemic plan to continue doing so in future. Today, over 81% of Americans own smartphones…
The big innovations changing our world
“What are the next big innovations? How can they help us solve the world’s toughest challenges? At EmTech MIT, our flagship event on emerging technology and trends, we’re bringing together leaders, researchers, innovators, and you to find out. This year’s program examines the technologies and forces influencing our digital world—artificial intelligence, biomedicine, cybersecurity, global-scale technology,…