How artificial intelligence in eCommerce can be a harbinger of next-gen customer experience?

  • “The global E-commerce sales are projected to touch $4.8 billion by the year 2021, Gartner predicts that around 80% of all customer interactions will be managed by AI technologies (without any human agent) by the year 2020.”

https://www.google.com/amp/s/www.dqindia.com/artificial-intelligence-ecommerce-can-harbinger-next-gen-customer-experience/amp/

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