“Small businesses are shifting to e-commerce and social media.
A recent survey conducted by Chase Ink asked small businesses to share the changes they have had to make in order to handle the obstacles brought on by COVID-19. 64% of participants said that the changes made in 2020 will continue into next year. The majority of changes made centered around businesses moving to digital processes and 35% of small businesses believe that the obstacles brought on by the coronavirus would have resulted in permanent closures had they not moved business online. 48% of participants said that their use of social media has become vital in their surviving the pandemic. (Source: WWD)”