E-Commerce Looks Strong, But We Need To Examine Its Key Vulnerability
“If e-commerce is the future of retail, we’re going to need to fortify the shipping channels we rely on.
“When something goes wrong with delivery, the customer usually has no recourse. The freight forwarder often passes the buck, and it’s impossible to tell who exactly is responsible for what went wrong.”
64.3% of respondents said cost was the most important factor when it comes to shipping, followed by 18.7% who cited speed as the most important.”