How an Ecommerce-Insights Company Uses AI to Understand Customer Sentiment

  • “Also known as opinion mining or emotion AI, sentiment analysis helps a business understand the social sentiment of their brand, product or service by mining text that identifies and pulls subjective information from the source material.
  • Listen, listen and listen. It’s all out there — billions of online reviews with details and sentiment at the product and feature level, ripe to be taken. You will be a fly on the wall in the largest consumer panel and will be able to know the sentiment about your offerings, as well as about those of your competitors.”

https://www.google.com/amp/s/www.entrepreneur.com/amphtml/358765

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