Why financial services brands need to plan for the three phases of AI innovation

  • “45% of consumers are expecting to cut back on branch visits following the end of the crisis.
  • Deploying technology that uses artificial intelligence to enhance performance and innovation is an increasingly important aspect of service delivery.
  • 3 Phases:
  1. off-the shelf technologies
  2. bespoke AI
  3. game-changing innovation”


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