“Three of the most common reasons holiday shoppers would stop buying from a brand or retailer this year are about delivery:
* No or discontinued free shipping – 42 percent
* Long delivery windows – 29 percent
* If the brand/retailer has no/poor tracking around shipping timelines/delays – 21 percent”
No Free Shipping, Long Delivery Windows and Poor Tracking Among the Top ‘Holiday Hold-Ups’ Consumers Say Will Keep Them From Purchasing With a Brand or Retailer