TD Bank is using AI to boost engagement with its customers

“Like its peers, TD had been investing heavily in technology—including AI applications—prior to the pandemic, in an effort to deepen relationships with clients. For example, the bank partnered with fintech Kasisto last year to leverage its conversational AI platform and integrate a chatbot into the TD mobile banking app.”

https://www.businessinsider.com/td-bank-closing-ux-gap-with-canadian-competitors-2020-12

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