Banking industry’s tech shift has accelerated amid pandemic

  • “A November study by Accenture of more than 47,800 global banking customers, 2,000 of them Canadian, showed only 15 per cent had used bank video calls before Covid-19.
  • Now 46 per cent said they would use video calls when branches reopen and 35 per cent would prefer them to a face-to-face meeting.
  • Only 34 per cent of Canadians in its survey said they trust banks “a lot” to look after their long-term financial well-being, compared with 47 per cent two years ago.”

Banking industry’s tech shift has accelerated amid pandemic

Leave a Reply