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- “A November study by Accenture of more than 47,800 global banking customers, 2,000 of them Canadian, showed only 15 per cent had used bank video calls before Covid-19.
- Now 46 per cent said they would use video calls when branches reopen and 35 per cent would prefer them to a face-to-face meeting.
- Only 34 per cent of Canadians in its survey said they trust banks “a lot” to look after their long-term financial well-being, compared with 47 per cent two years ago.”
Banking industry’s tech shift has accelerated amid pandemic