How Data and AI Will Keep Your Customers Happy and Engaged

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“Thanks to advances in social media, customer engagement is at its highest point. However, as businesses scaled up, they started to realize that there was simply no way they could deal with fielding hundreds or even thousands of relevant comments, questions, and feedback from consumers. Some businesses try to hire staff to cope with this flood early on, but they quickly realize they’re fighting a losing battle. Artificial intelligence is the immediate thought when considering large amounts of data.”

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