Vendor: COVEO
Website: https://www.coveo.com/en
Headquarters: Canada (Quebec City & Montreal Office)
Key Product: Coveo Relevance Cloud
- Intelligent Search – Serve relevant content quickly with automatic query completion and intelligently ranked results. Deepen your understanding of the people you serve with data and insights from every search.
- Recommender – Accurately predict what each user will want and automatically display the most relevant content for them. Connect search insights to interaction data from any touchpoint for a truly seamless experience.
- Content Personalization – Deliver content, interfaces, and journeys tailored to individuals, not segments. Let AI personalize content instantly, letting clicks and queries shape the experience, not thousands of rules.
Articles:
COVID-19: The era of survival of the digital-first and fittest
Michael Ni Joins Coveo as Chief Growth Officer
Clients:
- Website: Dell, nCino, Palo Alto Networks
- eCommerce: Famous Footwear and Allen Edmonds
- Expense Reduction: Tableau
Awards
- Forrester – Leader in Cognitive Search
- Gartner – 4.7 stars in Gartner Peer Insights
- Forrester – Strong performer in Journey Orchestration
Executives:
Louis Têtu (Chairman and CEO) – linkedin.com/in/louis-tetu-29a1167
Laurent Simoneau (Founder, President and CTO) – linkedin.com/in/lsimoneau
Data Points:
- Service customers report +300% case deflections
- Ecommerce customers report +28X add-to-cart conversions
- Workplace customers report 160% ESAT scores
- Delivering relevance in 1,500+ customer deployments
Differentiator: Intelligent Search