Vendor Spotlight: Coveo

Vendor: COVEO

Website: https://www.coveo.com/en

Headquarters: Canada (Quebec City & Montreal Office)

Key Product: Coveo Relevance Cloud

  • Intelligent Search – Serve relevant content quickly with automatic query completion and intelligently ranked results. Deepen your understanding of the people you serve with data and insights from every search.
  • Recommender – Accurately predict what each user will want and automatically display the most relevant content for them. Connect search insights to interaction data from any touchpoint for a truly seamless experience.
  • Content Personalization – Deliver content, interfaces, and journeys tailored to individuals, not segments. Let AI personalize content instantly, letting clicks and queries shape the experience, not thousands of rules.

Articles:

COVID-19: The era of survival of the digital-first and fittest

Michael Ni Joins Coveo as Chief Growth Officer

Clients: 

  • Website: Dell, nCino, Palo Alto Networks
  • eCommerce: Famous Footwear and Allen Edmonds
  • Expense Reduction: Tableau

Awards

  • Forrester – Leader in Cognitive Search
  • Gartner – 4.7 stars in Gartner Peer Insights
  • Forrester – Strong performer in Journey Orchestration

Executives:

Louis Têtu (Chairman and CEO) – linkedin.com/in/louis-tetu-29a1167

Laurent Simoneau (Founder, President and CTO) – linkedin.com/in/lsimoneau

Data Points:

  • Service customers report +300% case deflections
  • Ecommerce customers report +28X add-to-cart conversions
  • Workplace customers report 160% ESAT scores
  • Delivering relevance in 1,500+ customer deployments

Differentiator: Intelligent Search

Leave a Reply