Model Behavior: Banks See AI As A Customer Experience Tool

  • “It can help banks reduce tens of millions of dollars in losses, which will get the attention of every financial services company on the planet.
  • But AI, he said, can provide a lot more than that in terms of protecting FIs from risk. It can also make it possible to preserve a delightful consumer experience while layering in more efficient protections.
  • There is no magic secret to setting up AI, just a simple process. FIs need to develop the roadmap for the issue they are looking to take on, test, find a partner to help them if necessary, deploy, and then start again with the next objective.”

Amyn Dhala


Vice President, Global Head of Product for Artificial Intelligence (AI) Express

LinkedIn –

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