- “An alternative is using a managed service, specifically one built for banking. Unless the institution plans on being an AI pioneer, such as Bank of America with its Erica chatbot (and has hundreds of millions of dollars to invest), a managed service is by far a more cost-effective answer throughout the project lifecycle.
- The real customer service value comes when the AI chatbot has the same access to data in the digital banking system as the mobile app. A chatbot that is fully integrated will bring about the most value for you and your customers. Authentication and connectivity need not be complex.”