“‘Without question, COVID has been the single most disruptive hit to the banking industry in, most likely, the last century,’ Crumley said. But, if there is one silver lining, the pandemic is fast-tracking some banking payment modalities, such as contactless transactions, that may have taken years to catch on in the United States.
According to Crumley, the top three focuses for bank branches are modernizing and transforming bank design, increasing the number of assisted self-serve devices and terminals, and cross-channel integration from an on-premise technology, as well as a mobility technology.”