AI Behavioural Analysis in Banking: How Behavioral Signals is Changing Customer Interaction

“Founded in 2016, Behavioral Signals enhances communication between humans and humans-to-machine by deducing intelligent and actionable insights from voice using deep learning and NLP. We offer a new level of communication with customers by leveraging our advanced acoustics engine to not only discover genuine emotion but also predict the speaker’s intent via behavioural analysis.

Our technology helps analyse human emotions and behaviours, transform data into usable information, improve human conversations, and drives increased profits. Until now, human emotion has been considered impossible to quantify and impossible to measure. With our patented analytics engine, we measure and interpret the “how” part of human interactions, regardless of language spoken. Our flagship product, AI-Mediated Conversations (AI-MC), is built specifically for the financial sector and involves building profiles of customers and call-centre agents to match them for future interactions.”

AI Behavioural Analysis in Banking: How Behavioral Signals is Changing Customer Interaction

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