“Here we examine the top 6 use cases across banking where AI is making a difference. Each area has been selected based on the size of the issue, cost of executing the process, the ability to positively impact the customer experience, and lastly, the ability to drive significant cost savings to a bank or financial services provider…
…if re-designed and automated intelligently, all these areas have a real ability to move the dial on improving both customer experience and reduce the operating cost. The savings here are significant, i.e., savings over 30% (based on my experience of working with banks across the globe)… which, in this economic climate, would be a sensible thing to consider as part of any banking strategy.”
Read full article for list of 6 >>
https://www.finextra.com/blogposting/20013/top-6-use-cases-for-ai-in-banking