Conversational Banking Is a Competitive Necessity in a Remote-Everything World

  • “For financial institutions that have yet to adopt conversational banking, the potential user base already exists. Nearly two-in-five U.S. adults are now users of smart speakers, such as Amazon Alexa or Google Home.
  • In November 2020, eMarketer estimated that 128.0 million people in the US used a voice assistant – 44.2% of internet users and 38.5% of the total population.
  • The aggregate potential cost savings for banks from AI applications is estimated at $447 billion by 2023, according to Autonomous Next research. Notably, the front office (conversational banking) and middle office savings account for $416 billion of that total.”

https://www.finextra.com/blogposting/19995/conversational-banking-is-a-competitive-necessity-in-a-remote-everything-world

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