“Back in February, areas around the country were severely impacted by inclement weather. In Texas alone, 3.5 million people went without power for several hours in freezing temperatures. With frequent power and internet outages and most people still working from home, credit unions across the U.S. struggled to operate and meet their members’ needs.
AI is being used by credit unions to streamline and optimize call centers. Whether it is to instantly respond to calls from members, create more self-service options or free up the bandwidth of call center staff to support members in need, AI can be utilized by credit unions to better meet the needs of members.
With AI solutions hosted on the cloud, credit unions can offer uninterrupted services to members, enabling members to get their issues addressed even during the most vicious storms.”