6 Ways Digital Is Transforming the Customer Journey In Banking

“According to McKinsey, the industry ‘vaulted five years forward in consumer and business digital adoption,’ in just eight weeks. Accenture notes that the adoption of mobile banking increased among first-time users in 2020.
The unprecedented need for contactless payments has led to the rise in e-wallets or digital wallets. PYMNTS research reported a 59% increase in Apple Pay across the U.S. Leading the change in India is the Unified Payments Interface (UPI) systems providing seamless mobile wallets and digital payment apps.”