The customer experience: How the pandemic changed e-commerce

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  • “It’s expected that there will be more than 4 billion digital wallet users worldwide by 2025.
  • In a recent consumer behavior study, only 40% of e-commerce shoppers have their credit card within easy reach while shopping.
  • The other factor is that Statista projects that m-commerce will make up 73% of the total global online commerceby the end of the year.
  • The Salesforce consumer surveyfound that 64% of customers use more than one device for transactions.
  • ClearSale’s 2020 consumer behavior study found that half of consumers will abandon purchases because the checkout process was too long or complicated”

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