RPA vs. cognitive automation: What are the key differences?

  • “RPA is typically programmed upfront but can break when the applications it works with change.
  • Cognitive automation requires more in-depth training and may need updating as the characteristics of the data set evolve.
  • ‘RPA is a technology that takes the robot out of the human, whereas cognitive automation is the putting of the human into the robot,’ said Wayne Butterfield, a director at ISG, a technology research and advisory firm.”


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