Foresight Research: Consumer Resistance to Banking AI in Georgia

  • “Bank of America reported about 20 million or about 30% of their customers arere using ERICA – their chatbot.
  • For chatbots or AI a low 51% of consumers are comfortable using this technology for routine questions. For gathering information or for asking for advice on loans, retirement planning or investments only 44% would be comfortable using AI.”

Foresight Research: Consumer Resistance to Banking AI in Georgia

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