Can conversational AI make your customers happier?

  • “An APAC survey by Forrester showed that 32% of chatbots were most effective in resolving customer queries. However, the survey also showed that 80% of chatbots produced more negative than positive experiences, while 75% of virtual assistants and 85% of speech-enabled virtual assistants also led to poor customer experience.”

https://www.google.com/amp/s/techwireasia.com/amp/2021/07/can-conversational-ai-make-your-customers-happier/

Leave a Reply