Northern Credit Union and interface.ai partner to elevate banking experience
“interface.ai provides an out-of-the-box Intelligent Virtual Assistant that acts as a ‘personal banking teller’ to help members 24×7. interface.ai’s Intelligent Virtual Assistants currently power several Banks and Credit Unions across the world.
‘The pandemic has made member behavior on call centers permanent. There is a sustained increase in call center traffic, in the order of 30 – 40% on average, across financial institutions. This increased traffic has resulted in increased wait times & abandonment rates’”