4 Ways Conversational AI Is Improving the Customer Experience

“Chatbots play an increasingly important role in customer service, support and sales. Pickell reflected that 95% of customer interactions are expected to take place via an AI chatbot or live chat by 2025. Additionally, a Gartner report indicated that by 2022, 70% of white-collar employees will interact daily with conversational platforms.”

https://www.google.com/amp/s/www.cmswire.com/customer-experience/4-ways-conversational-ai-is-improving-the-customer-experience/amp/

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