“In August 2020, This is Money found that – in some cases – it took three hours for customers to get through to a human when contacting their bank. Of course, this was in the middle of a global pandemic, so you can excuse a certain amount of disruption to services, but this is where conversational AI is a boon.
How can banks use it to improve customer service?
- Conversational AI can lead to faster resolution times
- Using conversational AI can result in a better resolution for the customer
- Conversational AI can help generate personalised recommendations”