Harnessing the power of conversational AI for banking customer service

“In August 2020, This is Money found that – in some cases – it took three hours for customers to get through to a human when contacting their bank. Of course, this was in the middle of a global pandemic, so you can excuse a certain amount of disruption to services, but this is where conversational AI is a boon.

How can banks use it to improve customer service?

  1. Conversational AI can lead to faster resolution times
  2. Using conversational AI can result in a better resolution for the customer
  3. Conversational AI can help generate personalised recommendations”

https://www.finextra.com/blogposting/20873/harnessing-the-power-of-conversational-ai-for-banking-customer-service

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