- “Forbes author concluded that up to 84% of consumers had been helped by machines. Yet around half had no idea they weren’t speaking with humans.
- ‘Self-service delivers personalized engagement, increases customer satisfaction, and reduces operational costs by deflecting common customer inquiries,’
- Though CNBC concludes around 27% of young workers fear AI will take over their jobs, AI isn’t an either/or proposition. In fact, conversational AI software can serve alongside human customer service representatives.”
https://www.google.com/amp/s/readwrite.com/2021/09/28/how-conversational-ai-is-transforming-the-customer-experience/amp/
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