“’Price points have come down, so smaller institutions can take advantage of bots and you don’t need to manage or train the bots,’ Shelton said. She also emphasized that banks do need to give customers a personal outlet so they don’t get caught in a loop with a bot that isn’t answering the question properly for the customer.”
https://www.atmmarketplace.com/articles/3-bankers-share-insights-on-banking-hot-topics/