4 Reasons Why Your Financial Institution’s Chatbot Project Failed

“Chatbots that fail to deliver on the promise of an improved customer satisfaction can not only drive people away from the feature, but possibly from your financial institution entirely. Four common failures can negatively impact a chatbot’s ability to serve customers:

1) Poor Coverage/Poor Accuracy
2) Lack of Precision
3) Poor Bot Memory For Context
4) Being Model Centric, Not Data Centric”


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