Landmark Credit Union and Clinc Launch Conversational AI Chatbot Clinc’s Artificial Intelligence technology to enable Web & Mobile customer support

“The new voice and text-enabled chatbot enhances the experience for Landmark’s 370,000+ members seeking convenient, 24/7 access to information and support resources
Members can inquire about product offerings, branch/ATM locations, refinancing, credit cards, opening accounts and dozens of other subjects that would previously result in a call to the contact center or branch visit. The technology results in over 85% of customer inquiries handled without waiting for a live agent.
‘The use of Clinc’s AI technology is a great fit as we continue to enhance our member-facing technology capabilities both in-person and online,’ said Brian Melter, Landmark’s Chief Experience Officer.”

Published by Brandon McGee