AI-Powered Tech Essential to Keep Pace With Consumer Digital Banking Expectations

  • “Most consumers are reaching for their phones or laptops first when it comes time to conduct routine financial tasks. PYMNTS data shows 70% of United States consumers at larger financial institutions (FIs) report this is the case.
  • 41% of individuals in the same report stating mobile as their preferred banking channel of choice.
  • 478 million households will count as “smart homes” by 2025 — filled with devices they will increasingly tap for banking and payments.
  • 31% of U.S. consumers now have voice-activated speakers in their homes, for example, with a rising number of these owners making use of the devices for payments.
  • 35.3 million wearable payment devices were sold in the first half of the year, indicating significant interest on the part of consumers.”

https://www.google.com/amp/s/www.pymnts.com/digital-first-banking/2021/ai-powered-tech-essential-to-keep-pace-with-consumer-digital-banking-expectations/amp/


About the Tracker

The Digital-First Banking Tracker®, a PYMNTS collaboration with NCR Corporation, is your go-to monthly resource for updates on trends and changes in digital-first banking.

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