“The report shows that the pandemic has increased consumer demand for always on, personalised digital and mobile-first financial services.
“As the financial services industry continues to digitally transform, there is an increased need for solutions that help businesses deliver personalized experiences to customers,” said Joachim Wuest, Director, Financial Services Industry, Google Cloud.
It’s a case of adapt or die for incumbent players. But banks have one asset on their side – data. Using AI, banks can harness this information to unlock unparalleled insights and growth.
McKinsey estimates that AI technologies could deliver up to $1 trillion of additional value each year for the global banking industry”