“Mr Chatchai said that GH Bank will also provide more convenience to customers in the first quarter of next year by allowing them to conduct a live chat with the bank’s staffers to request a mortgage loan.
With the live chat feature, customers will no longer need to go to GH Bank branches, in line with social distancing practice amid the Covid-19 pandemic.
Once their loan is preliminarily approved, they can go to a bank branch to submit the required paper documents.
The live chat function will be available on the GHB All mobile application. The app has seen more than one million transactions as of Sept 30, up 34.21% from the end of last year. Currently the app has more than 1.142 million users.”
https://www.bangkokpost.com/business/2207363/banking-on-technology