“Chatbots in FinTech
AI-powered chatbots can minimize the workload placed on call centers as they tackle the most typical and frequent user problems.
As simple as they may seem, each chatbot uses a complex sentiment analysis, which is possible thanks to artificial intelligence. This sentiment analysis focuses on understanding the customer’s experience with your service/application, identifying ways it falls short and training the chatbot itself to address those shortfalls. AI-powered chatbots make communication between a customer and a bank easier and more accessible. They use automated scripts to resolve simple complaints.
With the help of chatbots, some banking institutions can even grow their customer network. For instance, Bank of America generated over one million new clients two months after introducing their chatbot.”