The 4 Things You Need to Do to Get (and Keep) Ecommerce Customers

  • “At the end of summer 2020, Americans had spent 14 billion hours — that’s 1.6 million years —and $73.2 billion on online shopping in 2020.
  • Mobile shopping is no longer a secondary concern for ecommerce businesses: Smartphones now account for more than half of visits to retailer websites and are on track to make up more than 50% of online spending by September of 2022.
  • Between just March 29 and April 4 of last year — just one week — mobile shopping apps reached 14.4 million downloads in the US, up 20% from January. And as of June, 90% of consumers aged 25–35 said they preferred shopping on their phones.”

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