“I’ve already looked at banking in the rear-view mirror, assessing how firms coped with the challenges of doing business in difficult conditions. Now is the time to look forward and see what lies ahead.
* Injecting AI – Banks will continue to improve operational capabilities in the front, middle, and back office through the extended use of artificial intelligence and machine learning.
* Developing Hyper-Personalization – Banks will harness real-time data to generate insights, using a combination of behavioral science and data science to deliver context-specific services, products, and pricing.
* Expanding Ecosystems – Banks will accelerate the development of relationships with xtech* and bigtech partners, while Banking as a Service becomes more prominent, with licensed banks integrating their digital banking services into the products of non-bank businesses.”