“New research from American Banker, Humanizing the Bank Customer Experience, developed in conjunction with creative experience agency Monigle, examines the core of what drives customers to choose and stick with a particular financial institution to help executives take meaningful actions to build strong bank-to-customer experiences.” https://www.americanbanker.com/infographic/why-banks-need-customer-experience-solutions-to-drive-choice-and-loyalty
Month: January 2022
Improving Customer Experience in a Digital-First World
“Businesses increasingly see customer engagement (CE) as a competitive differentiator and a catalyst for improving business performance. But too often, there’s a disconnect between what businesses want to do with CE and what they can achieve. This disconnect has become even larger during the pandemic, disrupting many physical channels companies use to engage with customers….
AI Trends In 2022 – The Future of Technology
“Nearly 30% of organizations, according to the IDC, will utilize AI-driven insights on behavioral economics to direct employees’ actions. This will eventually lead to a 60% higher return in measurable outcomes by 2026.” https://www.jeffbullas.com/ai-trends/
AI IN BANKING – HOW CAN BANKS MEET THE AI CHALLENGES?
“Despite the industry’s current challenges, the future of AI in banking is bright. As reported by Finextra in July 2021, about 83% of financial service providers believe that AI is important to their company’s future success. Also, about 34% businesses believe that AI will increase their company’s revenue by 20% or more.” https://www.bbntimes.com/financial/ai-in-banking-how-can-banks-meet-the-ai-challenges
SoftBank Makes $146M Bet on AI Firm Qraft
“SoftBank is investing $146 million in the South Korean artificial intelligence (AI) company Qraft Technologies Inc. to help it expand into the U.S. As The Wall Street Journal (WSJ) reported Monday (Jan. 10), Qraft manages $1.7 billion for Asian banks and insurance providers through its line-up of funds traded in the U.S., and created a…