“Automation and AI-based technology is playing an ever-increasing role at each stage of a customer service journey, from chatbots to customer data analysis. Yet delivering optimum customer service through the likes of AI comes with new and expanding security regulations Indeed, the likes of online chatbots empowered through automated or AI-based Q&As, have become the…
Month: January 2022
Looking at banking through the windscreen – the trends affecting the industry in 2022
“I’ve already looked at banking in the rear-view mirror, assessing how firms coped with the challenges of doing business in difficult conditions. Now is the time to look forward and see what lies ahead. * Injecting AI – Banks will continue to improve operational capabilities in the front, middle, and back office through the extended…
Roadmap for Changing AI from a Banking Catch Phrase to Real Action
“When Todd Lindemann joined Redwood Credit Union about a decade ago, the institution did not have a good handle on its data. Like many banks and credit unions, data was trapped in silos and data governance was iffy. ‘We knew we were terrible with data, but we knew what we wanted to accomplish…We knew that…
Middle East Finance Giant Launches Voice Banking Alexa Skill
“The value of voice banking is becoming well known enough for an ongoing flurry of related releases either by banks or in partnerships with tech developers. Wells Fargo recently launched a virtual assistant but is playing catch up to other American banks. For instance, U.S. Bank launched a voice assistant for its mobile app last…
2022: A NEW PARADIGM FOR BANKING
“To overcome this challenge, data exploration and extraction will become vital and prove a turning point for banks in 2022. We’ll see banks undergo large-scale data exploration programs to scruntize and examine the data they retain so they can fully understand their data assets. This includes everything from transaction and payroll data through to foreign…