- “According to Forrester, 73% of customers say that the most important thing a company can do to provide them with good service is to value their time.
- Considering areas of opportunity for reducing customer hold time and increasing the likelihood of getting them to the right person the first time – not to mention the time and workload reduction for human employees – skillful deployment of chatbots offers a winning strategy. While chatbots will never replace the human component of CX, they have shown to increase customer retention significantly, loyalty and overall satisfaction.
- According to Tidio, over half of consumers (62%) would rather talk to a chatbot than a human agent because of the wait time reduction.”
https://venturebeat.com/2022/04/21/revolutionizing-cx-with-chatbots/amp/