AI Can Help Banks Provide Better Service to Credit & Debit Cardholders

“Consumers have increased expectations for detailed and timely insights about their card transactions. What they too often see instead is a confusing mix of abbreviated, often misleading, data. Not only is the experience poor, but it leads to many service calls. The solution lies in better use of real-time transaction data and artificial intelligence.
Debit and credit card users are, quite rightly, keenly interested in their spending. Providing them with detailed transaction insights and enriched information they can instantly access via an online or mobile banking app will satisfy their need to fully see their spending, make it easier for them to understand their purchasing patterns and help them make timely and informed spending decisions.”