The Psychology Of Algorithms: The Intersection Of Chatbots And Humans

  • “According to Drift’s 2020 State of Conversational Marketing report, about 25 per cent of consumers used the chatbot functionality to communicate with brands in 2020 instead of other traditional tools such as emails, phone calls, and social media interactions.
  • Empathy is the core human trait that binds us together. Without an empathetic trait, we would not be able to make longer and stronger relationships. The same applies to chatbots.
  • For instance, a chatbot that can remember your favorite foods, loved places, and current state of mood can provide a more comforting experience to the user.”

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