3 myths about chatbot design, busted

“According to a recent Gartner report, by 2027 chatbots will become the primary customer service channel for roughly a quarter of organizations. Over half (54%) of survey respondents said they are already using some form of chatbot, virtual customer assistant (VCA) or other conversational AI platform for customer-facing applications.

Myth 1: Conversational AI chatbots are ‘magic‘

Myth 2: Conversational AI chatbots understand users

Myth 3: Chatbots do not need design”


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