“According to a recent Gartner report, by 2027 chatbots will become the primary customer service channel for roughly a quarter of organizations. Over half (54%) of survey respondents said they are already using some form of chatbot, virtual customer assistant (VCA) or other conversational AI platform for customer-facing applications.
Myth 1: Conversational AI chatbots are ‘magic‘
Myth 2: Conversational AI chatbots understand users
Myth 3: Chatbots do not need design”