Panera Tests Voice AI as QSRs Automate to Meet Drive-Thru Demand

“Fast-casual brand Panera Bread, which has more than 2,100 bakery-cafes in the United States and Canada, is testing artificial intelligence (AI) voice ordering technology at two of its upstate New York locations.

The brand announced Monday (Aug. 29) that it is trying out “Tori,” an automated drive-thru voice assistant created by tech company OpenCity, which takes orders and integrates the restaurant’s point of sale (POS) and kitchen display systems.”

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