- “Best understood as a combination of AI technologies — Natural Language Processing (NLP), Speech Recognition, and Deep Learning — conversation AI allows people and computers to have spoken or written conversations in everyday language in real-time. And, it is seeing good demand, with one source projecting that the market will grow 20% year on year to $32 billion by 2030.
- Popular enterprise use cases for conversational AI include the IT helpdesk where a bot can help employees resolve common problems with their laptops or business applications; human resource solutions for travel and expense reporting; and recruitment processes where a chatbot guides candidates through the company’s website or social media channel.”
https://venturebeat.com/ai/start-talking-the-true-potential-of-conversational-ai-in-the-enterprise/amp/
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