
“Here’s a quick recap of the detailed 10-step process:
- Start by identifying whether or not a chatbot is a right fit for your business model.
- Understand the different types of chatbots and identify the ones you need.
- After settling on a type, give your chatbot a purpose by defining its goals.
- Once the end goal is in view, iron out the details surrounding the language, channels, and so on.
- Work out the different integrations that will be required and find out ways to accommodate them.
- Recruit a team of experienced professionals or outsource the entire job (you do you)!
- Regardless of your choice above, document and share defined project requirements so you can get a chatbot as per your expectations.
- Get started with the chatbot development, and once ready, send the prototype on a dry run.
- Finally, when you have worked out the kinks, gear up for D-day as you launch the chatbot.
- Round up the chatbot development process with continuous testing, measuring, and tracking its progress so that it continues delivering value to your business.”
https://www.smashingmagazine.com/2022/10/roadmap-building-business-chatbot/