A Roadmap For Building A Business Chatbot

“Here’s a quick recap of the detailed 10-step process:

  1. Start by identifying whether or not a chatbot is a right fit for your business model.
  2. Understand the different types of chatbots and identify the ones you need.
  3. After settling on a type, give your chatbot a purpose by defining its goals.
  4. Once the end goal is in view, iron out the details surrounding the language, channels, and so on.
  5. Work out the different integrations that will be required and find out ways to accommodate them.
  6. Recruit a team of experienced professionals or outsource the entire job (you do you)!
  7. Regardless of your choice above, document and share defined project requirements so you can get a chatbot as per your expectations.
  8. Get started with the chatbot development, and once ready, send the prototype on a dry run.
  9. Finally, when you have worked out the kinks, gear up for D-day as you launch the chatbot.
  10. Round up the chatbot development process with continuous testing, measuring, and tracking its progress so that it continues delivering value to your business.”


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