Digging Into KeyBank’s Conversational AI Strategy

“In the first month after the AI initiative went live, Kontul reports there were nearly 3,000 daily sessions with MyKey, for a total of 250,000 interactions. The digital assistant is also reducing cost to serve by solving customer problems within the app rather than using other channels with an 84% ‘containment rate’ so far.”

https://thefinancialbrand.com/news/data-analytics-banking/artificial-intelligence-banking/digging-into-keybanks-conversational-ai-strategy-155483/

Leave a Reply