- “Back in 2019, I wrote a piece for Wired…I said that the big change in financial services will come not when banks are using AI, but when customers are.
- Last year here on Forbes I doubled down on this view of the future of financial services, saying the that the battle for future businesses will take place in a landscape across which customers’ bots will roam to negotiate with their counterparts (ie, other bots at regulated financial institutions) to obtain the best possible product for their “owners”
- Unless you’ve already started hibernating for the winter you will have noticed that ChatGPT (GPT stands for “generative pre-trained transformer”) has blown up. It got its first million users signed up in five days!
- In this kind of environment, the key decision for customers to make will be which bot they want to provide financial health, not which bank.”