ChatGPT Is A Window Into The Real Future Of Financial Services

“Back in 2019, I wrote a piece for Wired…I said that the big change in financial services will come not when banks are using AI, but when customers are.
Last year here on Forbes I doubled down on this view of the future of financial services, saying the that the battle for future businesses will take place in a landscape across which customers’ bots will roam to negotiate with their counterparts (ie, other bots at regulated financial institutions) to obtain the best possible product for their “owners”
Unless you’ve already started hibernating for the winter you will have noticed that ChatGPT (GPT stands for “generative pre-trained transformer”) has blown up. It got its first million users signed up in five days!
In this kind of environment, the key decision for customers to make will be which bot they want to provide financial health, not which bank.”