DBS Leads In Using AI And ML While Maintaining Human Touch

“When Nimish Panchmatia, chief data and transformation officer at DBS talks about the Singapore Bank’s success he sounds like dozens of other banking technologists
But the bank’s list of awards means you have to pay attention. Euromoney named it the world’s best digital bank in 2021 and the world’s best bank, the fourth year running that a leading publication has named it the world’s best bank.
‘Often the the technology at the front looks really good, but in the back there’s a lot of processes that are not in synch with the technology you see in front. Our approach has always been that whatever we digitize we have to be digital end to end.’
‘We have been very conscious about data and applying AI models — it has to be core to our business and we have invested significantly in these capabilities.’ The bank has over 700 data professionals and they are across the organization, not in a central pool separated from the lines of business.”